Customer Relation Executive

Key Responsibilities:

1. Oversee Order Management & Documentation
Supervise and ensure accuracy in sales order processing, official receipt issuance, and documentation compliance.

2. Regulatory Compliance & Vehicle Registration Management
Ensure timely submission of e-Hakmilik and e-Daftar for new vehicle sales in line with JPJ and regulatory requirements.

3. Sales File Governance & Audit Preparedness
Oversee the closing and verification of sales files, ensuring completeness and readiness for internal/external audits.

4. Insurance Management & Strategic Partnerships
Oversee issuance of insurance cover notes and ensure all policies align with customer requirements and company standards.

5. Customer Assurance & Renewal Strategy
Design and implement customer follow-up and renewal strategies to drive retention and customer satisfaction.

6. Operational Excellence & Continuous Improvement
Identify gaps in sales administration pro...