Customer Relation In-Charge

The Customer Relations In-Charge (CRI) is responsible for ensuring excellent customer service and managing customer-related concerns within the store. This role focuses on delivering a positive dining experience, maintaining strong customer engagement, and supporting sales through front-counter service excellence, effective communication, and coordination with store operations.

The CRI acts as the frontline ambassador of the brand by ensuring that all guests are attended to promptly, courteously, and professionally while upholding company standards in service quality, cleanliness, and customer satisfaction.

Key Purpose of the Role

• To provide fast, friendly, and accurate service to all customers.
• To ensure customer satisfaction through effective handling of concerns and proactive engagement.
• To support store operations by assisting in counter service, dining management, and promotional activities.
• To help achieve store targets in F...