Customer Relation Staff

INQUIRY AND COMPLAINT HANDLING

• Responds to customer inquiries
• Receives customer concerns for endorsement to concerns PIC

CUSTOMER SCHEDULING

• Conducts maintenance and repair call reminders to customers
• Sets maintenance and repair appointments for customers
• Conducts appointment confirmation to all appointment customers
• Coordinates with related department regarding the appointments for next day

DATABASE MANAGEMENT

• Collects updated information of the customers
• Updates system database
• Analyzes data related to MR / Repair call-outs

QUALIFICATIONS AND EXPERIENCE

• Good written and verbal communication skills
• High attention to detail and accuracy
• Good customer-focused attitude and pleasing personality
• College Graduate of Hospitality Management, Hotel and Restaurant Management, Tourism or any equivalent 4-year course