Customer Relations Advisor

About Gilmartins

Gilmartins is a family owned and run business; our staff are valued and our ethos is to promote from within. Where your career progresses with us is shaped by your own ambition, personal drive, performance and skills – it’s all in your hands!

We work in social housing and provide reactive repairs for local authorities and housing associations.

The Role

We are looking to recruit an experienced Customer Relations Advisor to work in our Head Office in Houghton Regis.

Main Responsibilities:

* Reviewing tenant complaint details received from the client

* Telephone tenant to acknowledge their complaint and confirm action plan / next steps

* Investigate details of complaint by reviewing job order, photographs, job notes and provide information to client

* Liaise with all parties and manage complaint to successful outcome

* Attend monthly meetings (via Teams) to review complaints

Essential S...