Customer Relations Associate at BMW Markham

Become a Customer Relations Associate at BMW Markham, where your expertise in service support will enhance our customer experience. Engage with our clients and showcase your service skills!
BMW Markham is currently seeking a dedicated Customer Relations Representative to serve as the face of our service department. In this full-time role, you will greet customers, manage calls, and tackle inquiries. Your professionalism and customer service abilities will be key in resolving issues and ensuring satisfied clients.
Key Responsibilities:
• Provide optimal customer greetings and support
• Manage and direct incoming calls appropriately
• Act as an information resource on dealership services
• Effectively handle complaints and escalate when necessary
• Perform additional duties as requested by the Sales Manager
Requirements:
• Experience in a call center environment is essential
• Must be proficient in Microsoft Office
• Ability to speak Mandarin is preferred...