Customer Relations Associate – UK/EUR

Career Opportunities: Customer Relations Associate UK/EUR (22584)

Requisition ID22584 -Posted -London Town Office -AB - Customer Management -AB - CEO's Office

The Customer Relations Associate – UK/EUR is responsible for managing and resolving all customer feedback received by the London Customer Relations office, including enquiries, compliments, and complaints, to ensure a positive experience for Malaysia Airlines passengers.

Fluency in spoken and written French is required to handle communications with French-speaking customers and stakeholders. The role also involves managing legal and regulatory cases, especially under EC261 and European Law, to ensure compliance and accurate resolution.

The incumbent provides timely, professional responses in both English and French and acts as the main liaison for Customer Relations across the UK and Europe. This includes resolving regional complaints, coordinating with internal...