Customer Relations Consultant

ERS

Permanent Full-Time Swansea, Wales Information and Record Clerks

Posted:

January 30, 2026

Location:

Swansea, Wales, United Kingdom

Job Description

 
  Overview 
 The Customer Relations Consultants provide an excellent claims service through the resolution of any reportable complaints, including those addressed to the Chief Executive, Lloyds the FOS or any other relevant regulatory body. To negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the policy wordings. Effecting a speedy recovery of the underwriters outlay.
 They also advise complaint handlers in the operational areas on handling strategies, regulations and requirements. Dealing with referrals through effective coaching, development and feedback.
  You will be: 
 Actively handling complaints in an effective manner within timescales in accordance with the complaint handling procedures
 Checking all new complaints on a daily basis, ensuring these are distributed to the team and that they are handled within company policy to achieve validation, investigation and nego...
                

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Job Overview

Job Type: Permanent Full-Time

Location: Swansea, United Kingdom

Posted: January 30, 2026

Deadline: March 11, 2026