Customer Relations Executive

Customer Relationship Manager – ShopSmart (Retail SaaS)

Join us at ShopSmart, our customer engagement & retention SaaS platform built for the organized retail sector. We’re looking for a self‑driven communicator who loves building strong client relationships and driving growth.

What you’ll do

• Engage with customers regularly, present progress, and suggest new ideas to boost sales & retention.
• Manage accounts, follow up on payments, and provide online support when needed.
• Collaborate with teams to enhance customer experience.

What we’re looking for

• 1–2 years of CRM experience (SaaS/retail preferred) - Fresh graduates may also apply.
• Strong understanding of SaaS concepts & platforms.
• Bonus: Familiarity with Figma, Shopify, and design/front‑end tools.

Why ShopSmart?

• Long‑term career opportunity with lots of growth
• Exposure to SaaS in the ...