Customer Relations Manager

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Responsibilities

• Ensures the business provides a best‑in‑class retail experience.
• Review customer complaint cases, diagnoses issues, and develops solutions from a systematic perspective in order to bring cases to a satisfactory conclusion.
• Develop relationship strategies and programs that produce business value and favorable customer experiences.
• Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
• Manage and train resources to ensure quality and consistency of service to customers.
• Keeping customers updated on the latest products in order to increase sales.
• Monitor and own all customer satisfaction process in sales and service, and ensure high performance for the dealership on all customer satisfaction scores.

Qualifications

• Candi...