Customer Relations Manager

Overview

The Customer Relations Manager is responsible for managing customer communication, coordinating service-related activities, and handling commercial administration such as quotations, invoicing, and follow-ups. The role supports technicians, sales teams, and management by providing structured customer engagement, accurate documentation, and efficient processing of service-related transactions.

This is a customer-facing administrative role requiring strong organisational skills, technical understanding of solar PV systems, and the ability to manage multiple service interactions.

Key Responsibilities

• Customer Relationship & Communication
  • Serve as the primary point of contact for customers regarding service queries, support requests, quotations, and progress reporting.
  • Maintain a professional, customer-centred approach in handling queries, concerns, and follow-ups.
  • Schedule site visits, inspections, and service ca...