Customer Relations

Location: Ongata Rongai | Nairobi
Industry: Real Estate
Level: Mid-Level
About the Company
We are a professional real estate company committed to excellent client experience and smooth operational execution. As we grow, we are seeking a Customer Relations & Administration Manager to be the backbone of our client engagement and office operations.
The Role
This role combines customer relationship management and office administration. You will be the main point of contact for clients after inquiry and sale, while ensuring the office runs efficiently and professionally.
Key Responsibilities
Manage client inquiries, follow-ups, and post-sale communication
Maintain accurate client records, documentation, and CRM data
Coordinate sales documentation and internal correspondence
Handle office administration, scheduling, and day-to-day coordination
Support the Marketing team with client updates, lead conversions and follow-ups
Ensure a professional, organize...