CUSTOMER RELATIONS OFFICER

Job Summary:

The Customer Relations Officer is responsible for maintaining strong relationships between the dealership and its customers by ensuring excellent customer service and satisfaction throughout the customer journey. The role focuses on addressing customer concerns, monitoring service quality, coordinating feedback initiatives, and supporting customer engagement aligned with Toyota's standards of hospitality and service excellence.

Key Responsibilities:

• Customer Service and Relationship Management
  • Serve as the primary point of contact for customer inquiries, concerns, and feedback.
  • Provide professional assistance to customers through personal interaction, phone calls, and digital communication channels.
  • Ensure a positive customer experience by maintaining a welcoming and service-oriented approach.
• Customer Feedback and Concern Handling
  • Receive, document, and mon...