Customer Relations Officer

Job Description: Customer Relations Officer (Automotive Industry)

Role Summary

The CRO serves as the dealership’s goodwill ambassador, ensuring customer satisfaction across sales and after‑sales services. They act as the primary liaison between the company and its clients, resolving concerns, promoting loyalty, and enhancing the overall customer experience.

Key Responsibilities

• Greet and assist customers in the showroom and service areas with professionalism and warmth.
• Address inquiries, complaints, and feedback promptly and empathetically.
• Coordinate with sales, service, and administrative teams to resolve customer concerns.
• Monitor customer satisfaction surveys (e.g., CSI, SSI) and generate reports.
• Facilitate post‑sale follow‑ups, thank‑you letters, and special‑occasion greetings.
• Promote dealership programs, events, and loyalty initiatives.
• Maintain accurate records of cus...