Customer Relations Officer

Responsibilities
. Maintain good relationship with residents and handle feedback tactfully
. Attend to phone calls and emails to answer resident's enquiries
. Make appointment for resident to attend inspection with BSC (Building Service Center) team.
. Prepare weekly, monthly reports, IDMS report to ensure day-to-day operations running efficiently and effectively.
. Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
. Communicate with residents through written notice regarding any construction activities.
. Generate work schedule for Subcontractors to rectify defects as soon as possible
. Arrange unit improvement works for residents.
Requirements
. GCE 'A' level or Diploma/ Degree in Business Management, Marketing, or equivalent.
. At least 1 year of experience in a HDB BTO project.
. Effectively bilingual in English and Mandarin in order to liaise with Chinese-speaking residents and ...