Customer Relations Officer

Job Description

Responsibilities

• Provide prompt, accurate and updated information for all queries via incoming calls/emails



• Handling Customer Complaints at Call Centre



• Web Portal Appointment Bookings



• Appointment Booking for Australian Visa Application



• Committed, timely efforts to attain the targeted result by making outbound calls



• Perform duties allocated with upselling services /health screening packages, surveys, publicising new programmes/events and other corporate or organisation-wide initiatives



• Exercise initiative, discretion and courtesy, as far and as often as possible to inform, update, clarify, explain, solve/resolve issues and collect feedback from existing and potential customers

Requirements

• Minimum 2 year...