Customer Relations Representative

Description We are looking for a Customer Relations Representative to support a busy customer service team in San Diego, California. This Long-term Contract position is ideal for someone who communicates clearly, stays organized under pressure, and enjoys helping customers through time-sensitive situations. In this role, you will respond to inbound inquiries, document claim-related details with accuracy, and work closely with internal teams to ensure each issue is handled efficiently and professionally.

Responsibilities:
• Respond to incoming calls related to injury report intake and gather complete, accurate information for claim setup.
• Enter customer and claim details into internal platforms with a strong focus on precision and timely processing.
• Use attentive listening and thoughtful follow-up questions to understand concerns and provide effective support.
• Route inquiries to the correct teams or elevate more complex matters when additional review or action...