Customer Relations Services (Mall Safety & Security) Representative

Job Summary

Candidate is responsible for executing and overseeing the overall security program of the assigned mall. Ensures a safe and secure environment for customers, employees, tenants, guests, and other personnel within the mall premises and related business facilities.

This role aims to maintain a peaceful environment that supports business continuity, customer satisfaction, and organizational profitability, in compliance with company standards, policies, and government regulations on security administration.

Key Responsibilities

• Implements CRS plans and programs under the direction of the CRS Manager.
• Conducts regular inspections of all security posts within the assigned mall branch.
• Handles and resolves all types of security-related complaints in coordination with mall operations.
• Ensures compliance with company policies, safety protocols, and secu...