Customer Relations Specialist

Technical Skills:

• Mortgage Servicing Platforms (ICE MSP)

• Encompass (by ICE Mortgage Technology)

• Docusign or other e-signature platforms

Microsoft Office Suite:

• Outlook (for communication and task management)
• Data Entry & Management
• Fast, accurate data input
• Working with databases and loan tracking tools Specific

Skills/ Knowledge/ Abilities Required for Position:

• Able to work the required business hours as determined by management.

• Understand basic mortgage loan boarding business processes.

• Understand basic quality control / assurance concepts and best practices regarding consumer and financial product data systems.

• Proficient in reading, writing, and speaking the English language is required.

• 12th grade, Junior college or Pre-university college degree or diploma required.

• Undergraduate degree from a university.