Customer Relations Specialist

Technical Skills:
• Mortgage Servicing Platforms (ICE MSP)
• Encompass (by ICE Mortgage Technology)
• Docusign or other e-signature platforms
Microsoft Office Suite:
Outlook (for communication and task management)
Data Entry & Management
Fast, accurate data input
Working with databases and loan tracking tools Specific

Skills/ Knowledge/ Abilities Required for Position:
• Able to work the required business hours as determined by management.
• Understand basic mortgage loan boarding business processes.
• Understand basic quality control / assurance concepts and best practices regarding consumer and financial product data systems.
• Proficient in reading, writing, and speaking the English language is required.
• 12th grade, Junior college or Pre-university college degree or diploma required.
• Undergraduate degree from a university.
• 2-3 years of experience in US Mortgage or mortgage servicing operations roles
• Entry level Knowled...