Customer Relationship Management Business Analyst

Xebia is hiring for Business Analyst- CRM Role

Exp- 5+ years

We are seeking an experienced Senior Business Analyst-CRM with strong expertise in Dynamics 365 Customer Service and hands‑on experience with Microsoft Copilot capabilities. The ideal candidate will play a key role in designing, implementing, and enhancing solutions while collaborating closely with the Product Owner to deliver high‑value features aligned with product vision and roadmap.

• Lead the design, configuration, and implementation of Dynamics 365 Customer Service solutions.
• Collaborate closely with the Product Owner to understand the product backlog, priorities, and user stories.
• Translate product requirements into scalable and efficient Dynamics 365 solutions.
• Implement and optimize Copilot (AI‑powered features) within Dynamics 365 to enhance productivity and customer experience.
• Customize and configure entities, workf...