Customer Relationship Management Manager

Our client is a famous automotive brand.

Job title: CRM Manager

Job Description:

• Responsible for supporting the planning and system construction of the company's user services, including operation service platform, user management, customer service and other products, and supporting the efficiency management of personnel and affairs for partners at all levels;
• Able to delve into the business needs of C-end users, formulate corresponding business plans and goals, and complete various assessment data and indicators;
• Able to gain a deep understanding of retail and fleet needs, identify areas for improvement in processes and products;
• Enhance user retention and activity, serving the entire user lifecycle;
• Analyze product defects through data analysis, optimize products, and enhance user experience.

Job requirements:

• Experience in customer operation support platforms (ERP, customer service, CRM, e...