Customer Relationship Officer (CRO)

Job Description:

Raqbah Properties is seeking a well-spoken and customer-focused Customer Relation Officer (CRO) to handle client inquiries, build long-term relationships, and ensure customer satisfaction. The ideal candidate will be responsible for managing client communications, maintaining records, and assisting in post-sales services for real estate projects.

Key Responsibilities:

• Respond to customer inquiries via calls, emails, and in-person meetings.
• Maintain strong relationships with existing and potential clients.
• Provide accurate information about property projects, payment plans, and procedures.
• Handle customer complaints and resolve issues promptly and professionally.
• Maintain and update client data in CRM systems.
• Coordinate with the sales and marketing teams to ensure smooth client service.
• Conduct follow-ups to ensure client satisfaction and timely payments.