Customer Relationship Specialist

Purpose
This role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitabilit
y
Key Missi
on
Owns the first level customer relationship for all BAU (Business As Usual) activities, including incoming requests and enquir
iesCoordinates contract execution with all relevant stakeholders in order to ensure high level of customer satisfact
ionManages the end-to-end Sales Order Process for all customer order activities, including stock management, quoting and invoic
ingSupports regulatory customer and internal compliance requireme
ntsManages customer queries and complaints to a satisfactory resolut
ionSupports Account Manager in relation to contract deliv
erySupports internal requirements in relation to service deliv
eryManages multiple small-medium size or complexity customer accounts with minimal supp
ortHandles customer service in...