Customer Representative – Pharmaceutical Account

Key Responsibilities

• Handle customer inquiries via calls, chats, or emails regarding online medicine orders
• Provide order status updates and assist with order placement through the app
• Guide customers on app usage, account setup, and order tracking
• Verify prescriptions and ensure order accuracy
• Coordinate with pharmacy and delivery teams to resolve order issues
• Address order-related concerns and document interactions in the system
• Ensure compliance with data privacy and healthcare regulations

Qualifications

• 6 months -1 year of call center or customer service experience
• Experience in online pharmacy, healthcare, or e-commerce support is a plus
• Strong communication and problem-solving skills
• Familiar with mobile apps and online ordering platforms
• Able to work efficiently in a fast-paced environment
• Willing to assigned in Meralco Ave Pasig City...