Customer Resolution Analyst

Role Description:

This is not your ordinary customer service role, this needs someone with a curious mind, who has done Tier 3 customer service

Well spoken, must have customer service – at least 4 years, must have received escalated calls

Ideally someone that works or has worked in a complaints departments

Skill Required:

• Call answering (CR Team & Complaints)


• Manage Complaints & CR Team boards (first touch)


• Work with Credit Control & Offboarding to assist with customer disputes


• Investigate customer disputes


• Allocation of disputes to appropriate business areas


• Support Complaints/CR Team & Escalations