Customer Resolution and Complaints Coordinator

Customer Resolutions & Complaints Coordinator
Kingston upon Thames
£30,000 – £35,000

Our client, a growing bespoke interiors business working across high-end residential projects, is looking to appoint a Customer Resolutions & Complaints Coordinator to join their team in Kingston.

This is a crucial, admin-heavy position focused on managing client issues, investigating complaints and driving clear, fair resolutions. The role requires strong organisation, resilience and the confidence to handle sensitive situations in a calm and professional manner.

The Role

You will act as the central point of contact for customer complaints, ensuring each case is logged, investigated and resolved efficiently while maintaining excellent client relationships.

Key Responsibilities

• Managing and logging all incoming customer complaints and queries
• Investigating issues by liaising with internal teams, suppliers and inst...