Customer Resolution Lead Representative

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

Work location:

• This position may be based anywhere in the United Statesand includes travel as part of the responsibilities.
• This position requires on-site presence in M2, Guadalupe, Nuevo Leon, Mexico, following a hybrid work model.
• This position requires on-site presence in M2, Guadalupe, Nuevo Leon, Mexico, must report to the office every business day.

Responsible for supporting all channel customers by providing exemplary proactive order management support. Responsibilities may be, but not limited to: order entry, simple to difficult order...