Customer Resolution Representative - Estate Care Center Case Management

**About this role:**



Wells Fargo is seeking a Customer Resolution Representative for Estate Care Center Case Management



We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.



**In this role, you will:**



+ Support internal and external customers with inquiries and complaints regarding financial products and services

+ Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online

+ Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer is...