Customer Resolution Specialist

Job Summary

As an entry level professional in Customer Care, the main accountabilities are answering incoming customer phone calls and resolving customer inquiries related to turn on and disconnection of services, electrical and gas outages, and gas leaks.

Key Accountabilities

• Initiate and respond to customer inquiries related to various products and services.
• Gather and analyze current and historical data from customer records to respond to service requests and inquiries.
• Follow up with key contacts within Customer Care and other departments to assure timely resolution of complaints, inquiries, and requests.
• Conduct customer business within Michigan Public Service Commission rules and established guidelines.
• Process customer payments per established guidelines.
• Communicate with customers effectively and accurately.

Qualifications

High school diploma, or equivalent, with two years of experien...