Customer Resolution Specialist

What can we offer you?

• Private Counselling with a weekly confidential helpline available
• Simplyhealth private healthcare plan
• £150 Wellbeing Allowance per year
• Working elsewhere policy (4 weeks per year)
• Buy and sell annual leave scheme (up to 3 days per year)

What will you be doing as a Customer Relations Specialist?

• Handle inquiries, resolve issues and ensure that every customer has a positive experience with our company
• Effectively resolve complaints and escalations ensuring full investigation and resolution within SLAs agreed
• Collate documents and submissions for the Property Ombudsman, Head of Compliance and Accounts when necessary
• Respond to enquiries received via webforms, online chat, telephone calls or emails
• Acknowledge and investigate client feedback via social media, review sites and received direct
• Provide feedback to colleagues or...