Customer Response Agent (Italian, English & Spanish Speaker)

Hello! We are Volotea, the airline of small and mid-sized cities in Europe.

Do you thrive in fast-paced environments and enjoy helping people in critical moments? Imagine being the key support for passengers during flight disruptions, ensuring they receive timely assistance and solutions.

As a Customer Response Agent, you’ll be at the heart of our 24/7 Operations Control Center, providing real-time information and proactive support to passengers affected by delays, cancellations, or other operational challenges.

🚀 Take off with us! Your journey starts here.

How will it be to work with us?

• Support our passengers during daily operations, providing clear information and solutions when disruptions occur, always in coordination with Ground Operations.

• Proactively manage situations like overbooking, helping arrange hotels, flights, meals, and ...