Customer Retention Advisor

Customer Retention Advisor – Operations

Location: Bogotá, Colombia

About FPS

Full Potential Solutions (FPS) is a performance‑based technology services firm headquartered in Boston, MA with operations across 19 locations in 11 countries. FPS delivers omnichannel solutions for clients and focuses on culture and employee growth.

Core Values

• Integrity – do what’s right for everyone and create an atmosphere of mutual respect.
• Excellence – deliver exceptional client results and maintain a relentless pursuit of improvement.
• Accountability – act like an owner, measure results, and stay passionate.
• Grace – respect and appreciate differences, care for one another, and make work personal.

Responsibilities

• Handle inbound calls from existing customers regarding their accounts or cancellation concerns.
• Proactively identify and address reasons for potential cancellations and off...