Customer Retention & Development Manager (CRDM)

Expeditors

Full-time Minato City, Tokyo Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Posted:

February 21, 2026

Location:

Minato City, Tokyo, Japan

Job Description

Job Description
Major Duties and Responsibilities
Build a District Retention Program that includes coverage for all existing customers in our District
Assist Product managers in developing product level retention programs
Facilitate monthly branch retention meetings
Build and protect consistency in our branch and service offerings
Measure and analyze customer revenue trends and proactively communicate these
Ensure minimum call counts and reviews are completed per district goals
Ensure incremental improvements are made on building stronger customer relationships
Grow revenue across multiple product and geographies
Qualifications
Bachelor degree or equivalent business qualifications
Minimum four years Expeditors / industry experience
Ability to create/write and articulate client business plans
Management skills to organize and coach a team
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Job Overview

Job Type: Full-time

Location: Minato City, Japan

Posted: February 21, 2026

Deadline: April 02, 2026