Customer Retention Executive

ICON Global (Pvt.) Ltd. is seeking a Customer Retention Executive to play a key role in nurturing client relationships, improving satisfaction levels, and ensuring long-term loyalty.

Role Overview

As part of our team, you will be the primary point of contact for existing customers, focused on creating positive experiences, resolving concerns, and uncovering opportunities for growth. Your efforts will directly contribute to reducing customer churn and maximizing client value.

Responsibilities

• Foster lasting relationships with current clients to strengthen loyalty and encourage repeat business.
• Respond to customer concerns and inquiries across phone, email, and chat with empathy and professionalism.
• Identify at-risk customers through behavioural insights and implement tailored retention strategies.
• Promote additional products and services through upselling and cross-selling initiatives.
• Maintain up-to-date and accura...