Customer Retention

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Scope:

The Customer Retention position is responsible for shaping and executing customer retention and preservation strategies to improve persistency, lifetime value, and sustainable customer growth.

This role focuses on customer trend & movement, New‑to‑PRU (NTP) acquisition support, Retention and Preservation initiatives, customer segmentation readiness, and customer council governance. This position acts as a key partner to senior stakeholders in driving customer...