Customer Retention Manager

Senior Customer Retention Specialist – Consumer Lending | Melbourne

Are you a strategic leader with deep expertise in credit decisioning and customer retention within the Australian home lending landscape? This newly created senior role offers a rare opportunity to shape and lead proactive retention strategies for a growing non-bank lender.

We’re seeking a seasoned professional who thrives on identifying customer needs before they arise, leveraging data insights and market intelligence to deliver tailored solutions that drive long-term customer loyalty and portfolio growth.

What You’ll Be Doing:

• Lead the development and execution of a proactive customer retention strategy across the consumer lending portfolio.
• Identify at-risk customers and negotiate bespoke solutions to retain them in alignment with business objectives.
• Collaborate with pricing and portfolio teams to respond t...