Home / Jobs / Customer Retention & Self-Service Assistant at Britam
Posted:
June 16, 2026
Location:
Kenya, Kenya, Kenya

Job Description

Job Description

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban…


Customer Retention & Self-Service Assistant

Job Purpose: 

  • Provide support to service and resolution to retail customer queries through the allocated call lines, service Centre as well as respond to queries via email while ensuring that all the processes and procedures are adhered to.

    • Key Responsibilities:

  • Coordinate and work with the various; sales, marketing, product development and operations teams to drive and increase customer retention.

  • Support in all customer self-service initiatives and uptake for the Ret...

    • Apply for this Job

    Submit your application for the Customer Retention & Self-Service Assistant at Britam position at Confidential.

    Apply Now Save for Later

    Job Overview

    Job Type: Full-Time
    Location: Kenya, Kenya
    Posted: June 16, 2026
    Deadline: July 26, 2026