Customer Retention Specialist

The Customer Retention Manager is responsible for contributing to the delivery of Great Southern Bank’s retention strategy and plans. This role will have direct contact with customers, to identify their individual financial needs and provide effective solutions. The Customer Retention Team is key to delivering Great Southern Bank’s strategy for growth and customer retention.

You’re part of the Chief Operations Office. Or COO as we like to call it. We’re a customer-obsessed bunch, committed to helping all Australians own their own home. Together, we manage the entire customer experience. From attracting new customers through our strong brand and clever propositions, to retaining them and making them brand advocates through our award-winning service and support.

Customer growth is a big focus for us. So big in fact, it’s a key pillar of the Bank’s new growth strategy, ASPIRE. Why? Because growth means we can invest in even better propositions and experiences for our custom...