Customer Retention Specialist

Customer Retention Specialist | Remote (Loyalty Architect)

At TalentPop App, we are dedicated to helping high‑growth e‑commerce brands maximize profit by turning first‑time buyers into lifelong customers. We firmly believe that retention is the ultimate driver of sustainable growth.

We are looking for a highly strategic and results‑driven Customer Retention Specialist . This vital role focuses on reducing churn, increasing repeat purchase rates, and boosting the Customer Lifetime Value (CLV) for the brands we partner with.

If you are a talented self‑starter who excels at segmentation, personalization, and creating loyalty programs in a fast‑paced e‑commerce environment, we want to hear from you!

Key Responsibilities: CLV, Loyalty, and Churn Reduction

Your daily focus will be maximizing Customer Lifetime Value (CLV) and fostering deep customer loyalty:

• Retention Strategy: Develop and execute multi‑channel str...