Customer Retention Specialist

NewCallHQ —

A fast-growing BPO startup specializing in customer service, retention, sales, back-office support, and operational assistance. NewCallHQ combines lean processes and technology-driven workflows to help clients improve service efficiency and customer satisfaction.

Your Role

As a Retention Specialist, you will handle inbound cancellation and refund-related calls, working to save the sale, or subscription - no matter what. Retain customers and improve long-term customer satisfaction. You'll use empathy, problem-solving, and proven retention strategies to turn frustrated customers into loyal ones.

You'll be supporting customers and clients who are mainly in the health and wellness space.

Key Responsibilities

• Handle inbound retention and cancellation calls
• Prevent refunds and cancellations using objection handling and save-the-sale techniques
• Be proactive and creative to find solutions to save the customer
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