Customer Retention Specialist (Tier 1)

Retention Express LLC is a leading, high-touch BPO contact support center specializing in retention solutions for membership and subscription-driven businesses. Our mission is to provide unparalleled customer experiences and first-call resolution, all while helping our clients retain their valued customers across all customer-contact channels. Headquartered in Atlanta, Georgia.

About the Role

As a Tier 1 Customer Retention Specialist specializing in customer Retention in a niche, membership-driven industry, you will be responsible for preserving and enhancing customer relationships. Your primary duties will include taking high call volumes daily, resolving complex billing inquiries, handling customer retention efforts, and facilitating refunds when necessary. You play a pivotal role in ensuring customer satisfaction and loyalty for the brands we represent, primarily in the express car wash industry.

Excellent written and oral communic...