Customer retentions consultant

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Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a Customer Retentions Consultant.

Role Purpose

The Customer Retentions Consultant is responsible for managing customer interactions related to cancellation or downgrade requests, with the primary objective of retaining customers. This involves understanding customer needs and concerns, providing tailored solutions, and delivering a positive customer experience. The role operates in a fast‑paced, target‑driven environment and includes identifying opportunities to upsell and cross‑sell products or services to enhance overall customer value and loyalty.

Key Accountabilities Customer Retention Identify reasons for cancellation or downgrade and offer tailored solutions to retain customers. Respond to customer concerns with empathy and professionalism, aiming to resolve issues on the first call....