Customer Sales Representative - HVAC & Plumbing

Job Title: Customer Sales Representative - HVAC & Plumbing

Position Type: Full-Time, Remote

Working Hours: U.S. Hours

About the Role

We’re hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls, convert inquiries into booked plumbing jobs, and promote the Pipeline Club membership program. This role is central to driving revenue, improving conversion rates, and delivering a strong, customer-first phone experience through clear, confident communication.

Responsibilities

Inbound Sales & Call Management

• Professionally handle inbound customer calls with empathy, clarity, and confidence.
• Convert customer inquiries into booked plumbing jobs, targeting an 85% call-to-booking conversion rate.
• Actively listen to customer needs and guide conversations toward effective service s...