Customer Satisfaction Engineer (Cuautitlan- Rbe Xxi)

**CSE Technician (Cuautitlan) **:_We are looking for a Customer Satisfaction Engineer/ Quality Resident.
This position is responsible for supporting the customer on site working as a liaison and first point of contact to assist mitigating risks and addressing quality concerns.
Provides information relevant to New Products & New processes.
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**Your Role**
- Voice of the customer.
- Provide suggestions / solution plan to internal functions for customer problem solving.
- Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling Aptiv products in their processes.
- Work with the team to implement cost reduction initiatives where applicable.
- Establish and maintain oral and written communications with the appropriate Customer and Aptiv contacts / organizations
- Track Customer complaints (WFCC -formal as well as Informal)
- Closely follow up on open issue corrective actions (WFCC and Informal) ...