Customer Service & Admin Executive (Junior/ Senior)

Customer Service & Admin Executive (Junior/ Senior)

We are seeking a highly capable and customer-focused Customer Service & Admin Executive (Junior/ Senior) to join our growing team at Good Times DIY baking studio in Kuala Lumpur. As a key member of our administrative and client services team, you will play a vital role in ensuring a seamless and exceptional experience for our customers.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via WhatsApp, website chat, email, Facebook, and Instagram.
• Summarize customer bookings received through WhatsApp and the website, and communicate relevant information to each outlet.
• Manage Google Calendar for daily appointment bookings across all outlets.
• Communicate with customers to plan out event details.
• Actively engage with walk-in customers, promoting company products and services.

Administrative Tasks

• Generate quotati...