Customer Service Administrator

Join one of the UK's fastest growing beauty tech businesses as an Inbound Customer Service Advisor. You'll be the first point of contact for our customers helping them get the most from world-class beauty technology across CurrentBody Skin, ZIIP Beauty, and Tria Laser.

What you’ll be doing:

A detail oriented role for someone who enjoys investigation and resolution. As an Admin Advisor, you'll handle the more complex backoffice queries that require system access, fraud awareness and careful case management.

• Investigate and resolve missing or failed payment queries.
• Manage courier disputes, claims, and tracking escalations liaising with SEKO, FedEx, and DHL as required.
• Review, flag, and action suspected fraudulent orders within the same business day.
• Handle chargebacks and payment disputes accurately and within SLA.
• Resolve Amazon queries routed via Dixa within the 24 hour SLA window.
• Maintain accurate re...