Customer Service Administrator

About The Role

Are you a fantastic communicator with customer service experience who loves delivering the best service for your customers and in return is looking for a Company that really values your contribution and can offer award-winning training opportunities?

Responsibilities

• Deal with all preferred FM clients on a daily basis, via telephone and email.
• Input and supply all quotations, and arrange for order cover for all work undertaken.
• Liaise with the internal depot network to arrange deliveries and collections.
• Maintain regular communication between parties and the client with job updates.
• Problem‑solve queries for FM clients.
• Liaise with end‑user customers to ascertain their correct needs on site.
• Maintain all spreadsheets with the client, ensuring information is collated and correct going forward.
• Ensure all work is completed to set timelines.
• Update senior ...