Customer service advisor

This role is based in the Altrincham office, please check that you can commute to Altricham in advance of application.

We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound & outbound calls. The role will deal with a wide range of customer issues.

Cactus Search are currently in partnership with an amazing client who are offering you the following:

Salary - £25k + Bonus paid monthly + excellent benefits
Must have at least 6 months Contact centre experience

Key Responsibilities:

Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems

Manage all direct customer Interactions 

Handle and respond efficiently to all general and order specific direct customer enquiries

Support customers with order status updates and delivery tracking queries