Job Description
Employment Type: 37.5 hours per week including working alternate weekends
About the Role
As a Customer Service Advisor, you will manage incoming and outgoing calls, respond to enquiries and concerns, and ensure information is recorded accurately and handled in line with company policies. You’ll play an important role in supporting our care homes and maintaining a high standard of customer experience.
Key Responsibilities
Answer incoming calls promptly and professionally
Make outbound calls for follow-ups and show rounds
Handle enquiries, requests, and complaints calmly and courteously
Accurately record call details using the Enquiry Management system
Escalate complex or urgent issues to the appropriate care home team
Meet performance targets, including call handling times and customer satisfaction
Maintain strict confide...
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