Customer Service Advisor

Job Title: Customer Service Advisor
Location: Solihull B37 – Office Based
Contract: Temporary (Approx. 4 Months)
Hours: 37 hours per week
Start Date: Early May 2026

About the Role:

We are currently recruiting for multiple Customer Service Advisors to join a busy and fast-paced contact centre environment. This role forms part of a key customer initiative focused on improving data quality and ensuring vulnerable customers receive the appropriate support.
 
This is an excellent opportunity for candidates with strong customer service experience who are confident managing high volumes of contact while delivering a consistently high standard of service.

Responsibilities:

Handle inbound and outbound customer contact via calls, emails, texts, and voicemails
Conduct high volumes of outbound calls to gather and verify customer information, including vulnerabilities and household details, handling sensitive conversations with empathy while a...